CUSTOMER SERVICE

If you are having problems placing an order or with an order you received please contact our Online Customer Service department at contact@venturewetsuits.com 

Our online customer service hours are:
Monday – Friday 3:00pm to 10:00pm HST or drop a line and we will get back to you as soon as possible.

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

Frequently asked questions: 

WHAT ARE PRE-ORDERS?

Whenever we are planning to drop a new Wetsuit, T-Shirt, Hat, etc. we will begin taking Pre-Orders for the product. Meaning, the product is currently in production and could take anywhere from a couple weeks for T-Shirts & Hats to a couple months for Wetsuits. Pre-Ordering guarantees you your product in your size and once it arrives, it will ship the same day. Being that production takes some time, we mark down Pre-Orders by up to 20% OFF retail price. Pre-Order pricing ends about a week before the suits arrive. Stay up to date on our Instagram & Facebook feeds for updates on Pre-Order products. There are limited quantities in each pre-order so don't wait too long to pre-order. Once a product shows sold out that means everything in that shipment is sold and accounted for in that product, size, etc. We post updates periodically on Instagram and Facebook when the wetsuits are ending production and starting to ship. 

WHAT ARE RESERVATIONS?

Unlike Pre-Orders, reservations are not for new products. Reservations are for products we already have released, but we are restocking. This applies solely to Wetsuits. We have seen a high demand in our suits which is challenging for us to keep all suits in stock at one time. When the restock suits are in production we promote via Instagram & Facebook that you may reserve a suit in your size at 20% OFF retail price. This guarantees you your suit and when the shipment arrives, your suit will ship out the same day. Wetsuit production usually takes 2-3 months so patience is key. Reservation pricing ends about a week before suits arrive. There are limited quantities in each shipment so don't wait too long to reserve a suit. Once an product shows sold out that means all everything in that shipment is sold and accounted for in that product, size, etc. We post updates periodically on Instagram and Facebook when the wetsuits are ending production and starting to ship. 

WHEN WILL YOU BE RESTOCKING WETSUITS?

Thanks to your support we are constantly facing the trouble of not having suits stocked in some designs and sizes. When we plan a restock of a suit we assess the demand accordingly before choosing a design to restock. Once a decision has been made we'll promote as Reservations, as listed above. Once those suits that are currently on that promotion arrive, we will re-asses and decide whether to restock a design (Reservation Promo)  or drop a new design (Pre-Order Promo).