Contact

CUSTOMER SERVICE

If you are having problems placing an order or with an order you received please contact our Online Customer Service department at contact@venturewetsuits.com 

Our online customer service hours are:
Monday – Friday 3:00pm to 10:00pm HST or drop a line and we will get back to you as soon as possible.

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

SHIPPING

All shipments are sent via USPS with 4-9 days business days unless stated. International orders may take 5-14 days with Priority International mail. For International orders, delays may be caused by customs. Online Exclusive products you will receive them via USPS 10-14 days for shipping.


LOCAL PICKUP ON OAHU:

You must purchase your gear online with the code PICKUP at checkout. Once the purchase has been made, we will arrange a pickup date and time via email at the location and times listed below. Pickups include complimentary drawstring bag or gift tote, while supplies last.  

Location

 94-1128 Ka Uka Blvd (Public Storage)

Pickup Times

Monday - Friday

3:30PM to 8:00PM 

Saturday & Sunday

Times may vary. Open to appointments.

 *Accommodations on Date & Time pickups are possible, please contact us first before ordering.